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Our Policies

Cancellation Policy

We understand that travel plans can change, and we are committed to offering flexible options:

Standard Cancellations:

  • Cancellations up to 15 days before arrival: Full refund of any deposit or prepayment.
  • Cancellations within 14 days: No refund, but booking date changes allowed up to 7 days before check-in, within 6 months of original booking.

Flight Cancellations:

  • If your flight gets cancelled, notify us within 48 hours with documentation.
  • We will issue a hotel credit usable within 6 months.
  • Booking can also be transferred to another person.

Flight Cancellations on Check-out Day:

  • We will try to accommodate extra nights based on availability.

Group Bookings:

  • 5–15 rooms: 30% non-refundable, rest issued as credit for 6 months.
  • 15+ rooms: 50% non-refundable, rest issued as credit for 6 months.

Guest Policies

Check-In and Check-Out

  • Check-in: 2:00 PM
  • Check-out: 11:00 AM
  • Early check-in/late check-out requests based on availability.
  • Failure to vacate may result in removal of guest and belongings.

Identification

  • Valid government-issued ID (Passport, CNIC, NICOP, Temporary Residence Card) required at check-in.

Room Occupancy

  • Base occupancy: 2 persons.
  • Extra guests (age 10+) incur additional charges including breakfast.

Smoking

  • Smoking prohibited in rooms.
  • Smoking allowed only outside.
  • Cleaning fee applied if violated.

Damage to Property

  • Guests responsible for any damages caused.
  • Replacement or repair costs charged to the guest's credit card.

Missing Items

  • Non-complimentary hotel items missing from rooms will be charged.
  • Item price list available at the front desk.

Internet

  • Free 10 MB/s dedicated internet available.
  • Internet outages due to mountainous region will not be refunded.

Maintenance Issues

  • Immediate reporting required.
  • If unresolved: change of room (if available), discount, or complimentary meal.
  • Full refund only if room becomes unusable and guest checks out.

Noise

  • Guests must respect peace and privacy.
  • Disturbances may lead to immediate eviction without refund.

Pets

  • Pets are not allowed on the premises.

Payment

  • 100% advance payment required for booking confirmation.
  • All additional charges to be paid at check-out.
  • Accepted payments: major credit cards, bank transfers, cash.

Minimum Age

  • Minimum age for booking/check-in: 21 years.

Safety and Security

  • Surveillance cameras and security patrols in public areas.
  • Guests advised to use in-room safes for valuables.

Drone Usage

  • Drone flying is strictly prohibited on the property.

Weapons

  • Weapons must not be carried inside hotel premises.
  • Weapons must be locked in guest's personal car.

Food & Drink

  • Outside food not allowed on resort premises.
  • No cooking allowed inside guest rooms.

Storage

  • Luggage storage available, subject to space, for up to 14 days.
  • Management not responsible for loss or damage.

Reservation Policy

Full payment charged at booking time.

A valid credit card is required to reserve.