Cancellation Policy

We understand that travel plans can change, and we are committed to offering flexible options:

Standard Cancellations:

• Cancellations up to 15 days before arrival: Full refund of any deposit or prepayment.
• Cancellations within 14 days: No refund, but booking date changes allowed up to 7 days before check-in, within 6 months of original booking.

Flight Cancellations:

• If your flight gets cancelled, notify us within 48 hours with documentation.
• We will issue a hotel credit usable within 6 months.
• Booking can also be transferred to another person.

Flight Cancellations on Check-out Day:

• We will try to accommodate extra nights based on availability.

Group Bookings:

• 5–15 rooms: 30% non-refundable, rest issued as credit for 6 months.
• 15+ rooms: 50% non-refundable, rest issued as credit for 6 months.

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Guest Policies

Check-In and Check-Out

• Check-in: 2:00 PM
• Check-out: 11:00 AM
• Early check-in/late check-out requests based on availability.
• Failure to vacate may result in removal of guest and belongings.

Identification

• Valid government-issued ID (Passport, CNIC, NICOP, Temporary Residence Card) required at check-in.

Room Occupancy

• Base occupancy: 2 persons.
• Extra guests (age 10+) incur additional charges including breakfast.

Smoking

• Smoking prohibited in rooms.
• Smoking allowed only outside.
• Cleaning fee applied if violated.

Damage to Property

• Guests responsible for any damages caused.
• Replacement or repair costs charged to the guest's credit card.

Missing Items

• Non-complimentary hotel items missing from rooms will be charged.
• Item price list available at the front desk.

Internet

• Free 10 MB/s dedicated internet available.
• Internet outages due to mountainous region will not be refunded.

Maintenance Issues

• Immediate reporting required.
• If unresolved: change of room (if available), discount, or complimentary meal.
• Full refund only if room becomes unusable and guest checks out.

Noise

• Guests must respect peace and privacy.
• Disturbances may lead to immediate eviction without refund.

Pets

• Pets are not allowed on the premises.

Payment

• 100% advance payment required for booking confirmation.
• All additional charges to be paid at check-out.
• Accepted payments: major credit cards, bank transfers, cash.

Minimum Age

• Minimum age for booking/check-in: 21 years.

Safety and Security

• Surveillance cameras and security patrols in public areas.
• Guests advised to use in-room safes for valuables.

Drone Usage

• Drone flying is strictly prohibited on the property.

Weapons

• Weapons must not be carried inside hotel premises.
• Weapons must be locked in guest's personal car.

Food & Drink

• Outside food not allowed on resort premises.
• No cooking allowed inside guest rooms.

Storage

• Luggage storage available, subject to space, for up to 14 days.
• Management not responsible for loss or damage.

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Reservation Policy

Full payment charged at booking time.

A valid credit card is required to reserve.